Privacy Policy


Your privacy is important to Reel Coaches, Inc. dba Fantag (“Fantag” or “Company”).  This Privacy Policy covers how we may collect, use, disclose, transfer, and store your information associated with the Fantag web site, applications, or services provided, owned or operated by Fantag, referenced as “Fantag Service” or “Service”.  Please take a moment to familiarize yourself with our privacy policy and let us know if you have any questions.  By agreeing to this Privacy Policy in your Fantag account registration, or by using any aspect of the Fantag Service, you expressly consent to the information handling practices described in this Policy.

Information Collected

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, number of application downloads/installs, platform types, preferences you submit and preferences that are generated based on the data you submit and video/event usage data. “Personal Information” means data that allows someone to identify or contact you, including, for example, your name, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

The following represents types of information that you to provide to us in the use of the Service:

  • When you register with Fantag Service, we collect your name, email address and password in order to create an Account on the Service.
  • When you subscribe to premium Service offering, we will collect all information necessary to complete transaction including billing name, billing address, credit card number, CVV number, and email address.
  • We retain information on your behalf, such as files and messages that you store using the Fantag Service.
  • If you provide us feedback, or contact Fantag via email or through Fantag support channels, we will collect your name and email address as well as any other content included in the correspondence, in order to respond accordingly.
  • Any information or content that you post on the Fantag Service or on a third-party site where Fantag has a page or presence (for example, Facebook or Twitter), the information contained in your posting may be republished by Fantag and others may be able to see such information and content.
  • When you participate in a Fantag survey, we may collect additional information that you knowingly provide.

The following represents types of information that can be collected through technology associated with the Service:

  • Fantag makes use of location services data for our Service to connect you with events near you. If you choose not to allow Fantag to access your location information, some or all functionality of the Service may not be available to you.
  • In an effort to improve the Service and user experience, information automatically collected may include IP address, a unique user ID, device type, device identifiers, browser types and language, referring and exit page addresses, platform type, version of software installed, system type, the content and pages or screens that you access on the Service, the number of clicks made, the amount of time spent on pages or screens, the dates and times that you visit the Service, and other similar information.
  • We may also use third-party analytics services such as Google Analytics to collect information about how you use and interact with our Services. Such third-party analytics services may use cookies to gather information. The information collected will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Service.  To learn about opting out of Google Analytics, please visit http://tools.google.com/dlpage/gaoptout.  Because these opt outs may be cookie-based, please note that if you get a new computer or device, install or start using a new browser, or erase or alter your browser's cookie file, you may need to opt out again.When you access the Fantag Service through social media networks or when you connect a Fantag Service to social media networks, you are authorizing Fantag to collect, store, and use such information and content in accordance with this Privacy Policy.  We may also obtain information from third-party services providers regarding your use of the Fantag Service, including your use of the content you engage with through the Fantag Service.  We may also collect information that other users of the Fantag Service provide about you when they use the Fantag Service. If we combine or associate information from other sources with information that we collect through the Service, we will treat the combined information in accordance with this Privacy Policy.
  •  We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number).

Use of Personal Information

Personal information is not shared with or sold to other organizations for commercial purposes, except to provide products or services you have requested, when we have your permission, or when we determine it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.  We may share your Personal Information in response to a legal request if we have a good faith belief that the law requires us to do so.

In general, Personal Information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. In addition to other uses described elsewhere, Fantag uses your Personal Information in the following ways:

  • Facilitate the creation and security of your account on the Fantag Service.
  • Identify you as a user on our Service and provide the services included with the Fantag Service.
  • Provide administration of the Fantag Service.
  • Improve the quality of experience of the Fantag Service.
  • Send you emails or notifications including but not limited to welcome emails upon registration, notification of changes to terms of service, support and administrative notifications, notifications pertaining to member activities and Service items deemed of interest to you.
  • Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes including those of third-parties.
  • Perform marketing or data analysis.

Use of Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

Video Content

When you capture a video through the Fantag Service, that video becomes available to the public. Video content includes the metadata provided with your video capture, like the time and location of the video capture. When you interact with video on the Fantag Service, information regarding when you interacted with that video is made public, as are any comments or interactions you make on the video.  Users of the Fantag Service with access to that video have the capability to create highlights, which also will be public.  All public content can be viewed and shared (via email or social networks such as Facebook and Twitter) by any Fantag user. All highlights generated through the Fantag Service are public videos, can be viewed and shared by any Fantag user (and other non-Fantag users through other social media networks) and are associated with the user who created them. All images and information associated with the highlight, such as a thumbnail cut from the source video and the name of the video that the highlight originally derived from, is viewable by the public and can be used for general promotional purposes by Fantag. 

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use the Fantag Service. We use cookies to record current session information, but do not require permanent cookies.

Third-Party Websites, Applications and Services

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices utilized by those websites/applications or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Fantag Service. Therefore, this Privacy Policy does not apply to your use of a third-party website/application accessed via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

Fantag may allow advertisers, third-party advertising networks and third-party advertising serving companies to serve advertisements directly to you within the Fantag Service. By serving these advertisements directly to you, these companies can place cookies on your computer and trigger their own Web beacons and other tracking technologies to measure the effectiveness of their advertisements, and to collect and track information such as demographic information, inferred interests, aggregated information, and activity to assist them in personalizing the advertising content delivered to you. Fantag does not provide information that personally identifies you to these third-party ad servers or ad networks without your consent.  This Privacy Policy does not apply to, and we cannot control the tracking technologies and activities of, those other advertisers, third-party advertising networks, or third-party advertising servers. You should consult the respective privacy policies of these advertisers, third-party advertising networks, or third-party advertising servers.

Children’s Online Privacy Protection Act

Our services are not intended for—and we don’t direct them to—anyone under 13.We do not intentionally gather Personal Information from visitors who are under the age of 13.

Your California Privacy Rights

Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2017 will receive information regarding 2016 sharing activities).

To obtain this information please send an email message to privacy@fantag.live with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response.

Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

Merger or Sale

In the event Fantag or some or all assets related to the Fantag Service are acquired by or merged with a third-party entity or in connection with a contemplated change of ownership transaction, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of that merger, acquisition, sale, or other change of control event.

Data Security

Fantag uses certain technological measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to Fantag, and you do so at your own risk. While we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security. By using our Service, you acknowledge that you understand and agree to assume these risks.

Changes and Updates to our Policies

We reserve the right to change our policies at any time including but not limited to the Privacy Policy and Terms of Service. We may provide notices of any changes or updates to the Privacy Policy by notifying Fantag customers by the primary email address associated with the registered account (if valid email address is supplied) or by updating the Privacy Poilcy on the Fantag website. You should periodically check the Service and this privacy page for updates.  Your continued use of the Fantag Service after any modification to the Privacy Policy will constitute your acceptance of such modification.

Contact Information

If you have any questions regarding this Privacy Policy or the practices of the Fantag Service, please contact us by sending an email to privacy@fantag.live.

Policy Last Updated

This Privacy Policy was last updated on June 02, 2017.